Please read these terms and conditions carefully, as they set out our and your legal rights and obligations in relation to services offered by Webnexs.
The mode of communication to get support from webnexs will be limited to support ticket via [email protected]. Telephonic and Live Chat support is limited to Pre-Sales Department.
Webnexs will use all reasonable endeavours to deliver the project to the customer for acceptance testing on or before the agreed delivery date. During the acceptance period, the customer will carry out acceptance tests via an online demo server to determine:
Webnexs will not charge more than the amount previously agreed unless the customer has varied the specifications of the product features, designs other than the one shown in demos. Webnexs will not undertake changes to the specifications of the work, which would increase the cost, without prior written authorisation from the customer. A 100% deposit is payable by the customer to Webnexs before the project starts. Update will be provided as per the prior agreed deadlines.
Offers and proposals made by Webnexs to potential clients should be confidential and remain the property of Webnexs. Such offers and proposals or the information contained within them must not be passed to third parties or publicly disseminated without prior written authorization from Webnexs. This includes, but is not limited to, technical features, functionality, aspects of the design and pricing information.
The customer is to supply all materials and information required for Webnexs to complete the work in accordance with the agreed specification, . Such materials may include, but are not limited to, photographs, written-copy, logos and other printed materials. Where the customers failure to supply such materials leads to a delay in completion of the work, Webnexs has the right to extend previously agreed deadlines for the completion of the Work by a reasonable amount.
The Customer will obtain all the necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks or any other material it supplies to Webnexs for inclusion on the Web design project.
The conclusion of a contract between Webnexs and the customer shall be regarded as a guarantee by the customer to Webnexs that all such permissions and authorities have been obtained and that the inclusion of such material in the Web design project would not constitute a criminal offence.
By agreeing to these terms and conditions, the Customer removes the legal responsibility of Webnexs and indemnifies the same from any claims or legal actions however related to the content of the Customers site.
Webnexs reserves the right to refuse or break a contract without prior notice, if it is believed that the Client, their Website, or any material is illegal, immoral or it goes against the scope of work or otherwise unacceptable.
Webnexs will not be liable for breach of contract where that breach was due to software, hardware or electrical failure, natural events such as fire or other events beyond the control of Webnexs
Under no circumstances will Webnexs be responsible or liable for financial or other loss or damage caused by the failure or use or misuse of its software or when accessing the customers web site. The Client should ensure that data on their site is regularly backed up and that a contingency plan is in place to minimize possible losses as a result of software failure or site access.
(a) The Client shall pay to us the amount as mentioned on the website, where the order is placed, as one-time, upfront fees in consideration for the softwares delivered and rights granted by us. The charges to be paid by clients shall be paid upfront at the time of placing the order, and no credit will be allowed under any circumstances.
(b) Once paid, the charges shall be non-refundable. The Client has fully satisfied itself about the product , services from webnexs from their communication with the team, and has seen the demonstration, and only thereafter has placed the order. After the purchase, the client will get the complete source code of the module and can be used for the purpose they bought (which is not encrypted), hence all sales are final. Purpose includes facilitation of features of their ( single client ) ecommerce store. We cannot provide refunds, returns, exchange or demo copies of our products. If Client has any questions or concerns, please email us or post a ticket in the ticket support system before buying the product/ availing the services. We will be happy to help you and we will ensure that you will be happy with your purchase. Thus, the Client Fees or any part thereof is non-refundable. Under any unforseen circumstances, if there is an additional time sought and initally agreed by client and then loosing interest eventually in business/ product dealing with webnexs, no charges can be refunded. No claim for refund of the Licence Fees shall be entertained under any circumstances.
(c) We retain the right to terminate the support at any time, if the client is not abiding by any of the terms of the Agreement or abusive in language while communicating. The Client may terminate the Agreement at any time at its own discretion by uninstalling the product and /or by destroying the said product (or any copies thereof). However, the Client shall not be entitled to seek any refund of the amount paid by it to us, under any circumstances.
(d) In case the product/ software is not working in client site, we would seek website, server, remote logins access details of all nature to the root to resolve the problem. If the client cannot provide us the details, then please don't purchase the module as we will not be able to process any request for refund.
(e) Before purchasing any of our products, the client should read the product details and also check the DEMO screens/ pages/ sites very carefully. Only if the client is completely satisfied, the product should be purchased. However, if the product is not working as per the details & DEMO provided and we are unable to resolve the issues, then the amount received by us will be refunded to the client deducting the banking charges without any interest, damages etc. whatsoever.